Maratopia Tours Status: June 2026

The protection of personal data is important to us. In this Privacy Policy, we inform about which personal data we process in connection with our website, inquiries, bookings and the implementation of our tours.

This privacy policy applies to the website www.maratopia.com as well as for inquiries and bookings via e-mail, WhatsApp, contact forms, social media and external booking platforms.

1. Responsible

Responsible for data processing is:

• company: Maratopia Tours

• Location: Puerto Limon, Costa Rica

• Website: www.maratopia.com

• Email: info@maratopia.com

• Telephone / WhatsApp: 0049 176 30535455

2. General information on data processing

We only process personal data insofar as this is necessary for the processing of inquiries, the execution of bookings, the organization and implementation of our tours, the communication with guests and the operation of our website.

personal data is all information that can be used to identify a person directly or indirectly. These include, for example, name, e-mail address, telephone number, travel date, number of participants, pick-up location or special information about the booked tour.

3. Data we can process

Depending on the type of request or booking, the following data can be processed in particular:

• Name and first name

• Email Address

• Telephone number / WhatsApp number

• Desired tour and tour date

• Number of participants

• language of the tour

• Pick up location or meeting point

• Cruise ship name (if relevant)

• Special notes on the tour

• Voluntarily communicated health information (if important for safe participation)

• Payment information (if payment is made in advance or via a platform)

• Communication content from emails, WhatsApp messages or contact forms

We ask that you only provide us with such information required for the request, booking or safe execution of the tour.

4. Purposes of Data Processing

We process personal data for the following purposes:

• Processing of inquiries

• Creation and confirmation of bookings

• Organization and implementation of tours

• Communication before, during and after the tour

• Coordination of meeting points, pick-up times and return times

• Planning of guides, vehicles, partners and available places

• Processing of changes, cancellations or queries

• Processing of payments, if necessary

• Fulfillment of legal or official requirements

• Improvement of our offer and our customer communication

5. Legal basis of processing

The processing of personal data is based on the following legal basis:

• Contract Fulfillment: To carry out pre-contractual measures or a contract if an inquiry is made or a tour is booked.

• legitimate interest: For example, to communicate with guests, to organize our tours and to improve our offer.

• Consent: when guests voluntarily provide us with certain information or use certain communication channels.

• Legal obligation: if we are obliged to process or store certain data.

6. Contact by email, contact form or WhatsApp

If guests contact us by e-mail, contact form or WhatsApp, we will process the data provided to process the request and further communication. When making contact, in particular, name, e-mail address, telephone number, message text, desired tour, tour date and other voluntary information can be processed.

Note on WhatsApp: When using WhatsApp, the Privacy Policy of WhatsApp also apply. WhatsApp can carry out its own data processing, on which Maratopia Tours has no complete influence. Guests who use WhatsApp agree to the communication via this channel. Alternatively, contact by e-mail is possible.

7. Bookings and Tour implementation

When booking, we process the data required to organize and carry out the booked tour. This includes in particular contact details, tour date, number of participants, language, meeting point, pick-up location, boat information for cruise guests and special information about the tour.

This data is used to plan the tour, inform guests, coordinate guides and partners, and allow the tour to be carried out safely.

8. Health-related information

Guests can voluntarily provide us with health information if they are important for safe participation in a tour. This can include, for example, mobility restrictions, severe allergies, pregnancy, cardiovascular problems or other relevant restrictions.

This information is used exclusively to support the safety of guests and the appropriate organization of the tour. Health-related information will be treated particularly confidentially and will not be stored longer than is required for the respective purpose.

9. Payments

Since Maratopia Tours usually does not require a down payment, payment data is usually only processed on the day of the tour or within the framework of the individually agreed payment method.

If payments are made in individual cases via payment link, bank transfer, online payment or via external booking platforms, payment data can be processed by the respective payment service providers or platforms. For data processing by external payment providers or booking platforms, their own data protection regulations apply.

10. External booking platforms and partners

If a booking via external platforms like GetYourGuide, Viator, Shore Excursions or other providers, personal data will also be processed by these platforms. In such cases, Maratopia Tours only receives the data required to perform the booked tour. For the processing of personal data by external platforms, their own data protection regulations and terms of use apply.

Some tour components can be performed by local partners (e.g. transport service providers, boat operators, equestrian companies, zipline providers, national parks). Insofar as necessary for the execution of the tour, necessary information can be passed on to these partners.

11. Website Use and Technical Data

When you visit our website, technical data can be processed automatically. This includes:

• IP address

• Date and time of access

• called pages

• Used browser and operating system

• Referrer URL

• Server log data

This data is used to operate the website safely and stably, to analyze errors and to protect against misuse.

12. Cookies and Similar Technologies

Our website may use cookies or similar technologies. Cookies are small text files that can be stored on the visitor’s device.

Cookies may be technically necessary for the website to work. In addition, analytics, marketing or comfort cookies can also be used, depending on the website’s setup. If required by law, non-necessary cookies are only set with prior consent.

Visitors can delete or block cookies through your browser settings. This may restrict individual functions of the website.

13. Analysis and Marketing Services

Our website can use analytical or marketing services, for example to evaluate visitor numbers, improve the website or measure advertising. Technical information and usage data can be processed. If required by law, this is only done with prior consent.

Placeholder for concrete services: [Hier verwendete Analyse-, Werbe- oder Trackingdienste wie Google Analytics, Google Ads, Meta Pixel etc. einfügen]

14. Social Media

Maratopia Tours can run profiles on social networks, such as Facebook, Instagram, TikTok or other platforms.

If visitors interact with our profiles, send messages, comment on or share our content, personal data can be processed by the respective platform. The data protection regulations of the respective providers also apply to data processing by social networks.

15. Disclosure of Data

Personal data will only be shared if this is necessary for processing an inquiry, carrying out a booking, organizing a tour, payment, legal requirements or legitimate operational purposes.

A transfer can be made in particular to:

• Maratopia Tours guides and staff

• Transport service provider and local tour partner

• Payment service providers and external booking platforms

• IT and website service provider

• authorities, if required by law

A transfer for other purposes is not done without a corresponding legal basis or consent.

16. International Data Processing

Maratopia Tours is located in Costa Rica. Guests from Germany, the European Union or other countries take note that personal data in connection with inquiries, bookings and tour executions can also be processed in Costa Rica.

If external providers such as WhatsApp, Google, Meta, booking platforms or payment service providers are used, there may also be data processing in other countries. We make sure to treat personal data responsibly and only process it to the necessary extent.

17. Storage time

We only store personal data for as long as is necessary for the respective purposes.

Data from inquiries and bookings will be stored as long as they are required for communication, tour execution, inquiries, billing or statutory retention obligations. Health notices or special sensitive information will only be kept for as long as they are necessary for the safe conduct of the respective tour. If data is no longer required and there are no legal retention obligations, they will be deleted or anonymized.

18. Rights of the data subjects

Affected persons may have the following rights within the framework of the applicable statutory provisions:

• Information about the stored personal data

• Correction of incorrect data

• Deletion of personal data

• Restriction of processing

• Objection to certain processing

• Revocation of a given consent

• Data portability, if applicable

• Complaint to a competent data protection authority

Inquiries about data protection rights can be sent to the following e-mail address: info@maratopia.com

19. Data Security

We take reasonable technical and organizational measures to protect personal data from loss, misuse, unauthorized access, alteration or disclosure.

Please note, however, that data transmission on the Internet or via messenger services may have security risks. Full protection against access by third parties cannot be guaranteed.

20. Minors

Our offers are generally aimed at adults or families with accompanying adults. Data of minors will only be processed if this is necessary in connection with an inquiry, booking or tour execution and the information is provided by a parent, legal guardian or responsible adult.

21. Updating this Privacy Policy

This Privacy Policy can be customized if our website, our booking procedures, services used or legal requirements change. The current version that is published on our website applies.